Emotional Competence

WSQ Apply Emotional Competence to Manage Self at the Workplace

Learning Outcome

On completion of the unit, the learner will be able to understand and apply self awareness techniques and Emotional Intelligence principles such as self confidence, flexibility, conscientiousness and initiative to manage self at the workplace

Course Outline

1. Definitions of Emotional Intelligence (Knowledge)
2. Aspects of Emotional Intelligence (Knowledge)
3. Domains of Emotional Intelligence and their application (Knowledge)
4. Importance of Emotional Intelligence at work (Comprehension)
5. Importance of considering cultural differences in the application of Emotional Intelligence (Comprehension)
6. Factors in recognizing the emotional needs of others at the workplace (Comprehension)
7. Traits of low personal confidence (Knowledge)
8. Characteristics of individuals with high Emotional Intelligence (Knowledge)
9. Importance of demonstrating initiative and optimism at the workplace (Comprehension)
10. Methods to develop Emotional Intelligence and their features (Comprehension)

Who Should Attend

The Apply Emotional Competence to Manage Self at the Workplace competency unit is generic in nature and as such, generally cater to individuals across all industries, although the primary target audience would be those with some responsibilities for the work of others, usually related to an organisational subset of functions.

Course Reference Number: TGS-2013501192

Duration: 09.00AM-6.00PM (2 days)

 Funding Validity Period: 01 Jan 2019 To 31 Dec 2022

WSQ Apply Emotional Competence to Manage Self and Team

Learning Outcome

At the end of the programme, participants will be able to:

Understand and apply self awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.

This course is suitable for supervisors, individuals and all who need to apply Emotional Intelligence to promote a positive emotional climate at the workplace

Course Outline

1. Recognise own emotional states, the causes of those emotional states and its effects on own and team’s performance and interpersonal relationships at the workplace
2. Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own Emotional Intelligence
3. Model behaviours that demonstrate application of Emotional Intelligence
4. Assess emotional states of team members and respond appropriately to emotional cues, taking into consideration the different cultures and background of team members
5. Demonstrate flexibility and adaptability in dealing with team members and making decisions, taking their emotions into account
6. Provide opportunities for team members to express their thoughts and feelings and assist them in understanding the effects of their behaviour and emotions on others at the workplace
7. Encourage team members to develop their own Emotional Intelligence to build positive relationships among one another to achieve team goals
8. Promote a positive emotional climate at the workplace

Who Should Attend

This course is suitable for supervisors, individuals and all who need to apply Emotional Intelligence to promote a positive emotional climate at the workplace

Course Reference Number: TGS-2012500656

Duration: 09.00AM- 6.00PM (2 days)

Funding Validity Period: 01 Jan 2019 To 31 Dec 2022