Communication Skills

WSQ Communicate and Relate Effectively at the Workplace

Learning Outcome

Use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.

Course Outline

1. Interpret and analyse information received
2. Plan response to information received taking into account the social and cultural background of recipient of information
3. Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
4. Identify signs, stages and causes of conflict with individuals or groups of people
5. Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
6. Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
7. Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

Who Should Attend

A person with no supervisory responsibilities for others and who work under direction to perform a specific set of work activities. She/He exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals

Course Reference Number: TGS-2011500441

Duration: 09.00AM-6.00PM (2 days)

Funding Validity Period: 01 Jan 2019 To 31 Dec 2022

WSQ Facilitate Effective Communication and Engagement at the Workplace

Learning Outcome

At the end of the programme, participants will be able to:

• Promote effective communication within the team
• Use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as,
• Resolve conflicts through negotiation while taking diversity issues into consideration.

Course Outline

1. Communicate organisational communication policies and procedures to staff and monitor their compliance
2. Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures
3. Promote effective communication among staff taking into account diversity issues
4. Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings
5. Assess conflict situation and develop appropriate conflict resolution strategies
6. Resolve conflict using appropriate conflict resolution strategies, approaches and techniques

Who Should Attend

This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:

• Work with others on a daily basis
• Join a task force at short notice to handle specific tasks within the enterprise
• Take responsibility for specific workplace resources usually related to an organisational sub-set of functions
• Exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.

Course Reference Number: TGS-2011500444

Duration: 09.00AM-6.00PM (2 days)

Funding Validity Period: From 1 Jan 2019 To 31 Dec 2022

WSQ COMMUNICATE EFFECTIVELY AS A TEAM LEADER AT THE WORKPLACE

Learning Outcome

By the end of this course, learners will be able to:

• Recognise the impact and power of effective communication
• Engage the workforce and other relevant partiers to build relationship as a team leader using different communication styles and strategies
• Improve team collaboration by removing communication barriers
• Use effective communication skills to reinforce effective behaviours as a team

Course Outline

1. Impactful Communications at Work
   • Recognise how communication influence relationships
   • Identify the right words and channels for the right occasion
   • Recognise the impact of non-verbal communication
2. Different Communication styles
   • Engage different personalities by using different styles when you communicate
   • Recognise the strengths and weaknesses of different communication styles
   • Adjust the right style to impact working relationship
3. Manage Difficult Conversations
   • Barriers that block effective communication
   • Remove barriers to effective communication
   • What makes communication effective
4. ACES Go Places
   • Learn Acknowledgement skills
   • Learn Clarifying skills
   • Learn Empathising skills
   • Learn Summarising skills
   • Confirm the effective communication behaviours through role plays

Who Should Attend

The audience is supervisory staff with leadership responsibilities, relevant for all sectors

Course Reference Number: TGS-2022014002

Duration: 09.00AM-6.00PM (2 days)

Funding Validity Period: Funding till 03-06-2024