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WSQ Food Services

WSQ MAINTAIN FOOD & BEVERAGE SERVICE ENVIRONMENT (SSF)

This module on maintaining F&B service environment strongly enhances one’s knowledge in executing daily essential operational procedures to achieve business goals.

  • Clear, Wipe and Reset Tables
  • Maintain Floors and Carpets
  • Monitor Food Service Areas
  • Perform Closing Duties

Course Reference Number: CRS-Q-0031732-FSS

Duration: 9.00AM-6PM (2 days)

Course Fees:

  • Full Course Fees (Including GST): $513.60
  • Non-SMEs | PR | Singaporean < 40yo: $241.60
  • SMEs | Singaporean >= 40yo: $113.60

WSQ PREPARE FOR SERVICE (SSF)

This module covers the essential steps in preparing for service in F&B outlets. It covers the importance of preparing for service professionally and the actions that need to be taken during the preparation stage of hosting duties

  • Check set – up of outlet
  • Replenish service items
  • Clean and set – up service stations
  • Set tables

Course Reference Number: CRS-Q-0031807-FSS

Duration: 9.00AM-6PM (2 days)

Course Fees:

  • Full Course Fees (Including GST): $513.60
  • Non-SMEs | PR | Singaporean < 40yo: $241.60
  • SMEs | Singaporean >= 40yo: $113.60

WSQ MAINTAIN SAFE & SECURE ENVIRONMENT (SSF)

This module specifies the learning in the context of F&B workplaces where participants will be able to apply, maintain and monitor their F&B working environment in compliance with MOM Workplace Safety Regulations as well as abiding with organizational procedures.

  • Maintaining safe work environment
  • Using proper lifting, pushing and pulling techniques
  • Using equipment safely
  • Following directions for handling hazardous materials

Course Reference Number: CRS-Q-0031808-FSS

Duration: 9.00AM-6PM (2 days)

Course Fees:

  • Full Course Fees (Including GST): $513.60
  • Non-SMEs | PR | Singaporean < 40yo: $241.60
  • SMEs | Singaporean >= 40yo: $113.60

WSQ UNDERSTAND HALAL FOOD REQUIREMENTS (SSF)

This course covers understanding of the importance of Halal food and Halal food production/preparation guidelines, for instance best practices of Halal food production/preparation, purification from najis and Halal slaughtering procedures. The course also provides a guideline to apply Singapore Halal certification programme.

On completion of this unit, the learner will have knowledge and application skills in understanding Halal food requirements and be able to apply them in the workplace. This includes:

  • Understand the importance of Halal food
  • Comply with Halal food production/preparation guidelines
  • Describe Singapore Halal Certification Programme

Course Reference Number: CRS-Q-0023621-FB

Duration: 9.00AM-6PM (2 days)

Course Fees:

  • Full Course Fees (Including GST): $513.60
  • Non-SMEs | PR | Singaporean < 40yo: $241.60
  • SMEs | Singaporean >= 40yo: $113.60

WSQ INTERACT WITH AND SERVE FOOD & BEVERAGE GUESTS (SSF)

This course covers learning in F&B workplaces for front liners to deliver total customer satisfaction which starts from the preparation before receiving guests, up to the time guests leave the outlet.

  • Preparing to interact with guests
  • Assisting guests with seating
  • Taking food and beverage orders
  • Serving beverage
  • Picking – up food orders
  • Serving food
  • Presenting Bills
  • Assisting guests with departure

Course Reference Number: CRS-Q-0031804-FSS

Duration: 9.00AM-6PM (3 days)

Course Fees:

  • Full Course Fees (Including GST): $727.60
  • Non-SMEs | PR | Singaporean < 40yo: $319.60
  • SMEs | Singaporean >= 40yo: $127.60

WSQ PERFORM HOSTING DUTIES (SF)

Learn the importance of the Host’s/Hostess’ Job and duties, Standards requirement of a Host/Hostess, Preparation for Hosting Duties, Handle enquiries and reservations, Handle guest arrivals and departures, Identify where to seat guests, Handle guests’ complaints.

  • The importance of the Host’s/Hostess’ Job and duties
  • Standards requirement of a Host/Hostess
  • Preparation for Hosting Duties
  • Handle enquiries and reservations
  • Handle guest arrivals and departures
  • Identify where to seat guests
  • Handle guests’ complaints

Course Reference Number: CRS-Q-0032253-FSS

Duration: 9.00AM-6PM (2 days)

Course Fees:

  • Full Course Fees (Including GST): $577.80
  • Non-SMEs | PR | Singaporean < 40yo: $271.80
  • SMEs | Singaporean >= 40yo: $127.60

WSQ PROVIDE SAFETY AND SECURITY FOR CUSTOMERS (SSF)

This course is a 12 hours program which has strong emphasis on group discussion and active classroom participation during the training. This course covers the skills and knowledge to provide safety and security for customers in response to emergencies and follow safety and security practices.

  • Following safety and security practices
  • Responding to emergencies
  • Providing lost-and-found services
  • Protecting privacy of guests

Course Reference Number: CRS-Q-0031803-FSS

Duration: 9.00AM-6PM (2 days)

Course Fees:

  • Full Course Fees (Including GST): $385.20
  • Non-SMEs | PR | Singaporean < 40yo: $181.20
  • SMEs | Singaporean >= 40yo: $85.20

WSQ FOOD SAFETY MANAGEMENT (IMPLEMENT HACCP FOR FOOD MANUFACTURING) (SFW)

Previously known as: Implement HACCP for Food Manufacturing

This course provides occupational knowledge and skills to raise the standard in food manufacturing industry by equipping the supervisory staff with skills in applying Hazard Analysis Critical Control Point (HACCP) principles and implement HACCP system in the food processing establishments.

On completion of this unit, the learner will have knowledge and application skills in applying HACCP Principle and be able to apply them in the workplace. This includes:

  • Understand the Importance of HACCP and its Principles
  • Identify critical hazards impacting o food safety amongst identified potential food safety hazards according to HACCP Principles
  • Establish and implement control procedures to control critical hazards according to HACCP Principles
  • Establish monitoring measures to control critical hazards according to HACCP Principles
  • Analyse the effectiveness of the monitoring measures according to HACCP Principles
  • Establish appropriate corrective and preventive actions for non-conformances according to HACCP Principles

Course Reference Number: CRS-Q-0034523-FMF

Duration: 9.00AM-6PM (2 days)

Course Fees:

  • Full Course Fees (Including GST): $513.60
  • Non-SMEs | PR | Singaporean < 40yo: $241.60
  • SMEs | Singaporean >= 40yo: $113.60

WSQ FOLLOW FOOD & BEVERAGE SAFETY AND HYGIENE POLICIES AND PROCEDURES (SSF)

Under the NEA Point Demerit System, all food handlers must attend the WSQ Food Hygiene Course. License holders may get 6 demerit points and be fined if they fail to send their food handlers for the course and register them.

  • Practicing personal good hygiene
  • Using safe ingredients
  • Handling Food Safely
  • Storing Food Safely
  • Maintaining cleanliness of utensils, equipment and service/storage areas

Course Reference Number: CRS-Q-0031731-FSS

Duration: 9.00AM-5.30PM (1 day)

Course Fees:

  • Full Course Fees (Including GST): $160.50
  • Non-SMEs | PR | Singaporean < 40yo: $40.50
  • SMEs | Singaporean >= 40yo: $25.50

WSQ FOLLOW FOOD & BEVERAGE SAFETY AND HYGIENE POLICIES AND PROCEDURES (Refresher) (SSF)

Under the NEA Point Demerit System, all food handlers must attend the WSQ Food Hygiene Course. License holders may get 6 demerit points and be fined if they fail to send their food handlers for the course and register them.

  • Practicing personal good hygiene
  • Using safe ingredients
  • Handling Food Safely
  • Storing Food Safely
  • Maintaining cleanliness of utensils, equipment and service/storage areas

Course Reference Number: CRS-Q-0031730-FSS

Duration: 9.00AM-1.30PM (4.5 hours)

Course Fees:

  • Full Course Fees (Including GST): $85.60
  • Non-SMEs | PR | Singaporean < 40yo: $21.60
  • SMEs | Singaporean >= 40yo: $13.60

WSQ Food Services

The food services sector, comprising some 7,000 establishments and
employs about 170,000 workers, contributes to 0.8% of Singapore’s
gross domestic product.

Growing affluence has led to demand for a greater variety of dine-out experiences, while a busier lifestyle calls for more quick-service and order-in options. The food scene in Singapore is also gaining recognition among global consumers, providing a boost to our tourism industry, giving rise to new opportunities for food services
companies venturing overseas. To meet the evolving needs of local consumers and capture a greater share of the global food and beverage market, the food services sector, with the support of government agencies, are working to enhance productivity and transform business models.

SSG Funding and SkillsFuture Credit

The WSQ Security courses are eligible for SSG funding and is SkillsFuture Credit $500 claimable.

To help companies and individuals offset the cost of training, SSG will provide funding for the course fee (eligible Singaporeans or PRs only) and absentee payroll.

  1. INDIVIDUALS – Up to 95% course fee and absentee payroll
  2. SME – Up to 90% course fee and up to S$25 per training hour
  3. NON-SME- Up to 80% course fee and up to S$17 per training hour
  4. Workfare Skills Support (WSS) is eligible for Singaporeans aged 35yo and above with gross monthly income not exceeding $2300
  5. Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment
  6. Upon successful completion, participants can apply for Training Commitment Award (TCA) with documentation and the training is relevant to their work.