Team Work

WSQ Work in a Team

Learning Outcome

At the end of the programme, participants will be able to:

Apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals while taking into consideration diversity issues

Course Outline

• Define and align team goals with departmental and organisational goals.
• Define own and individual roles within the team and work within the team and organisation dynamics.
• Maintain open communication with team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirements.
• Listen to and contribute ideas and skills using appropriate communication techniques to achieve team goals.
• Demonstrate trust, respect and support towards team members in daily activities to achieve team goals.
• Identify potential areas of conflict with team members and methods to overcome them, taking into consideration diversity issues.
• Identify and resolve issues and concerns through collaborative activities with supervisor.
• Demonstrate responsibility and commitment for work done and to the achievement of individual and team goals.
• Accept and provide feedback, advice and assistance in a considerate and constructive manner to accomplish task assigned.
• Recommend improvements to established policies and procedures in a proactive manner.

Who Should Attend

Those who work under directions to perform a specific set of work activities

Course Reference Number: TGS-2012500132

Duration: 09.00AM-6.00PM (2 days)

WSQ Facilitate Effective Work Teams

Learning Outcome

At the end of the programme, participants will be able to:

Facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set,
Maintaining positive relationships among team members with diverse backgrounds and
Providing support and opportunities for individual and team contributions..
Course Outline

• Provide and clarify with team members on work-related information using appropriate communication techniques.
• Involve team members in the planning of work activities to promote ownership and commitment to work plan.
• Delegate duties and responsibilities taking into consideration the competencies of individual team members.
• Communicate thoughts and feelings to justify a position and responsibilities assigned to team members or to persuade and influence them.
• Communicate to team members the importance and interdependence of each’s role and promote the benefits of diversity within the team.
• Communicate and agree on individual and team goals and targets to be achieved.
• Provide opportunities for team members to contribute ideas and skills and maintain positive relationships amongst them.
• Provide resources, assistance and support needed by team members to complete projects or work activities.
• Analyse project control reports and performance assessment results to ascertain team performance and provide feedback and criticism to team members using appropriate communication techniques.
• Communicate team performance and related issues of concern to management and provide recommendations to address them.

Who Should Attend

This programme is targeted at front-line workers, staff in supervising roles or individuals in professional/talent positions with supervisory responsibilities and the self-employed who have to:

Work with others on a daily basis
Work in a project team
Take responsibility for specific workplace resources
Join a task force at short notice to handle specific tasks within the enterprise

Course Reference Number: TGS-2011501563

Duration: 09.00AM-6.00PM (2 days)