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All About People Skills

This module covers important soft skills that is required in operational and mangerial roles.  Skills like Critical Thinking, Effective Communication and understanding Leadership Styles are important to be effective in our roles.

MANAGING PEOPLE FOR THE FIRST TIME

This module is for those who have transitioned to a managerial role.  It is a huge change from being a manage self to manage people.  Most of us didn’t learn how to become people managers and this course seek to reduce the pain of this transition.

  1. Introducing the Manager
    1. Moving from Executive to Manager
    2. Concept of a Team
    3. Leader vs Manager
    4. Role of a Manager
    5. Identify your management style
  2. Performance Management
    1. Risk of poor management
    2. Identify performance issues and gaps
    3. Knowledge, Skills and Attitude
    4. Getting the most from your team
    5. Competency-based behaviours
  3. Effective Communication
    1. Communication styles
    2. Team dynamics communication
    3. Listening and receiving feedback
  4. Creating a Motivational Climate
    1. What is motivation?
    2. Cost of Demotivation and Disengagement
    3. What motivates a Team
    4. Maslow in the Workplace
    5. McClelland’s Theory of Needs
  5. The Art of Delegation
    1. What is Delegation?
    2. Different Styles of Delegation
    3. Delegation Stressors
    4. Steps to Effective Delegation
    5. Benefits of Delegation
    6. Communication during Delegation
    7. Gauging Staff Readiness
  6. Leading and Influencing Your Team
  7. Time Management
  8. Emotional Intelligence

Who Should Attend 

This course is suitable for those moving to a people management role or is a manager keen to develop managerial and leadership skillset

Duration: 9.00AM-5PM (2 days)

Full Course Fees: $450.00

MAINTAIN A POSITIVE AND PROFESSIONAL IMAGE

This 1-day course is a good start point for those in roles that are customer facing.  You will learn why it is important to maintain professionalism and how it will affect your interaction as well as learn keys to keeping a positive mindset when engaging your customers.

  1. Introducing the Professional Image
    1. Understand the term Professional Image
    2. The Importance of Maintaining a Profession Image
    3. How Do We Observe Evidence of Professional Image
    4. The Art of Projection One’s Professional Image
    5. The Key Elements of Professional Style
  2. What is a Persona?
    1. The Definition of Persona
    2. Identifying Traits of a Persona
    3. How Do We Project Our Persona
  3. Observable Traits of a Positive and Professional Image
    1. Understanding the Different Traits
    2. Being Aligned to Organisation’s Objectives
    3. Understand the Impact of Professional Image and Persona on an Organisation and Self
  4. Making a Positive Impression
    1. What is a First Impression?
    2. Benefits of a First Impression
  5. Alignment to Organisation’s VMV and Service Brand
    1. Vision
    2. Mission
    3. Values
    4. Service Branding
  6. Methods of Projecting a Professional Image and Persona
    1. Grooming
    2. Personal Hygiene
  7. Effective Communication During Interaction with Customers at the Workplace

Who Should Attend

This course is suitable for customer facing learners seeking to enhance their professional image as well as maintaining a positive mindset

Duration: 9.00AM-5PM (1 day)

Full Course Fees: $350.00

EFFECTIVE INTERPERSONAL SKILLS (LEVEL 1)

In this course, you will understand why interpersonal skills are essential even with technological developments.  You will also understand the communication process and the various barriers and how to overcome it.  It will also help you learn you to understand empathy to others.

  1. Understand the Organization Vision, Mission and Values
  2. Aligning the Organization with Personal Beliefs and Problem Solving
  3. Elements of Interpersonal Skills for Effective Workplace Interaction
  4. The Communication Process and Its Barriers
  5. Ways to Overcome Communication Barriers
  6. Effective Communication Techniques
    1. Active Listening
    2. Using Questioning Skills
  7. Basics of Presentation Skills
  8. Overview of Quotient Styles

Who Should Attend

This foundational course is suitable for those seeking to develop effective interpersonal skills in the area of communication and workplace relationship

Duration: 9.00AM-5PM (1 day)

Full Course Fees: $350.00

EFFECTIVE INTERPERSONAL SKILLS (LEVEL 2)

This course is a build up from Level 1.  In this sequel, you will learn how effective interpersonal skills is applied with 2C approach.  In addition, you will also appreciate importance of empathy skills in relation to compassionate appreciation for the team.

  1. Understand the Organization Vision, Mission and Values
  2. Alignment of Organization VMV with Team Members’ Orientation
  3. Inner Confidence to Outer Display of Consideration and Compassion Towards Team Members
  4. Components of Consideration and Compassion
  5. How AQ, CQ and LQ Quotient Styles are Relevant in EIS
  6. Conscientious and Collaborative Approaches to Achieve Organizational Goals
  7. Elements of Motivated Leadership during Interpersonal Interactions with Team Members
  8. Teamwork Basics

Who Should Attend

This course is a continuation from Level 1 and its focus is on building compassion and consideration for a progressive collaborative team

Duration: 9.00AM-5PM (1 day)

Full Course Fees: $350.00

EFFECTIVE INTERPERSONAL COMMUNICATION SKILLS

In this module, you will understand the communication process and appreciate the barriers and how to overcome it.  You will also understand how to use the Communication SPARK technique for different communication channels.

  1. Understand the Universal Communication Processes
  2. Barriers to Communication
  3. Ways to Overcome Communication Barriers
  4. General Approaches to Workplace Communication
  5. Effective Communication Techniques e.g. active listening and questioning skills
  6. The Different Communication Styles
  7. Introduction to the Communication SPARK ™ technique
  8. Overview of its application in verbal, written and presentation modes

Who Should Attend

This course is for participants keen to be an effective communicator to develop progressive and positive teamwork

Duration: 9.00AM-5PM (1 day)

Full Course Fees: $350.00

EFFECTIVE PUBLIC SPEAKING

Attend this 1-day session to appreciate the difference between short and long speeches and learn keys to deliver in confidence, engaging and inspiring.  In addition, learn keys to overcome the fear factor and manage the stress while enjoying the flow of the speaking process.

  1. Understand the degree of expertise knowledge in the domain area and its impact on the outcome of the speech
  2. Difference between Presentation and Speeches
  3. Core Success Factors of an Effective and Powerful Speech including a Summarized Update on other forms of message transmission and response
  4. Planning and Creating Your Speech with Finesse
  5. Organizing ‘throw backs’ for review and response at Identified Critical Points in the Planned Speech
  6. Preparing for the Speech Including Overcoming Stress and Fear Factors

Who Should Attend

This course is for participants keen to be an effective and powerful public speaker

Duration: 9.00AM-5PM (1 day)

Full Course Fees: $350.00

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Did you know?

Why people leave their job?

According to Harvard Business Review, people don’t quit their jobs, they quit the boss.  

Employees don’t need to be friends with their boss but they need to have a relationship. The boss is too much of an integral part of their daily lives at work for an uncomfortable relationship.

The boss provides direction and feedback, spends time in one-to-one meetings, and connects the employee to the larger organization. To have a toxic relationship with the person an employee reports to undermines the employee’s engagement, confidence, and commitment. 
According to many sources, a bad boss is also the number one reason why employees quit their job. 

If you are looking to pick up leadership and people management skills with SSG funding.  Click Below

For more leadership and people management courses

Learn about Emotional Competence

Understand and apply self awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.

Personal Effectiveness courses

Apply knowledge and life skills such as establishing personal goals and analysing them to relate to roles and responsibilities in the achievement of departmental goals as well as manage time effectively.

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