WSQ Softskills
Course Curated By
Eagle Infotech Consultants Pte Ltd (member of James Cook Academy)
UEN: 198802365N
Emotional Competence
Understand and apply self awareness techniques and model Emotional Intelligence principles to facilitate understanding and manage a team and cultivate positive emotional climate.
Communication Skills
Learn to promote effective communication within the team by using appropriate communication style and learn conflict management and negotiation skills to build effective relationship.
Problem Solving
You will learn to acquire the skills to work with a team in practising problem solving and decision making like anticipating and identifying potential problems.
Initiative and Enterprising Behaviours
Learn to initiate and sustain continuous improvement at the workplace while managing risks linked with innovating and taking initiative.
People Change Management
In this course, you will learn to identify legal and ethical pointers relating to change management as well as apply organisational policies and procedures relating to the change management
Adapting to Change
Learn to identify the global trends and changes impacting the workplace, undertake lifelong learning to adapt to changes for sustained employability in the new knowledge economy.
Personal Effectiveness
Learn to apply knowledge and life skills such as establishing personal goals and analysing them to relate to roles and responsibilities in the achievement of departmental goals .
Team Work
In this course you’ll learn to facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals.
Service Excellence
The courses here are targeted towards customer facing learners keen to expand their service skillset like establishing rapport with customers and having the right mindset for service excellence.
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